About
Results-driven Technical Product Owner with 18+ years of experience in B2B and B2C product development, specializing in Travel Management and Fraud Prevention. Proven leader in guiding products from concept to launch, modernizing systems through successful legacy-to-cloud migrations, and delivering high-impact, business-efficient solutions. Currently spearheads cloud-based microservices development, significantly reducing authentication fraud across digital and non-digital channels while enhancing customer trust and enterprise security.
Work
JPMorgan Chase
|VP | Product Owner - Fraud Risk
Columbus, OH, US
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Summary
Led fraud risk product development, spearheading the creation of cloud-based microservices to enhance enterprise security and customer trust.
Highlights
Spearheaded fraud risk product development, significantly reducing authentication fraud across both digital and non-digital channels to enhance enterprise security.
Delivered advanced cloud-based microservices, substantially improving fraud detection accuracy and boosting customer trust and confidence.
Collaborated cross-functionally with engineering and data science teams to refine fraud models, yielding measurable improvements in detection rates and client confidence.
Analyzed market trends and competitive landscapes to craft actionable product roadmaps, ensuring alignment with strategic objectives and enhancing project execution.
American Express Global Business Travel
|Product Owner
Columbus, OH, US
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Summary
Managed the full product lifecycle for document systems and legacy migrations, significantly improving automation and user experience for a global TMC.
Highlights
Boosted automation success by 80% in critical document systems for a global Travel Management Company (TMC), streamlining operations.
Led the successful migration of a legacy system to AWS cloud infrastructure, ensuring seamless client service and enhanced scalability.
Managed the end-to-end product lifecycle from concept to successful launch, consistently enhancing user experience through iterative development.
Strategically prioritized product backlog items, ensuring alignment with overarching business goals and critical user needs for maximum impact.
Applied user-centric design principles and feedback loops, leading to measurable improvements in overall user satisfaction.
Virtusa Corp.
|Associate Manager - Business Consulting
Columbus, OH, US
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Summary
Defined product vision and roadmap, leveraging user feedback and market analysis to drive measurable improvements in product offerings.
Highlights
Defined comprehensive product visions and strategic roadmaps, aligning development objectives with critical user feedback and backlog priorities.
Enhanced feature development by conducting in-depth analysis of user behavior, competitive landscapes, and market trends.
Leveraged strategic insights derived from data to drive measurable improvements across product offerings and market positioning.
Cognizant Technology Solutions
|Business Analyst
Denver, CO, US
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Summary
Developed RESTful APIs and scalable booking solutions for travel sectors, integrating payment systems and collaborating with clients to meet diverse needs.
Highlights
Developed robust RESTful APIs specifically for travel sectors, significantly enhancing integration capabilities with core systems.
Integrated e-Nett payment solutions into Point-of-Sale (POS) systems, improving booking efficiency for travel agencies.
Collaborated directly with clients to design and implement scalable booking solutions, successfully meeting diverse and evolving business needs.
Syntel Inc.
|Business Systems Analyst
Phoenix, AZ, US
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Summary
Engineered distributed systems and developed tools to streamline operations, improving data consistency, system reliability, and travel data processing efficiency.
Highlights
Engineered distributed systems for Global Distribution System (GDS) API integration, significantly enhancing data consistency and reliability.
Developed specialized tools for air contract support, successfully boosting supplier engagement and operational efficiency.
Leveraged advanced programming skills to streamline travel counselor operations, reducing manual effort and improving efficiency.
Resolved complex API connectivity issues, leading to measurable improvements in system reliability and uptime.
Achieved measurable improvements in travel data processing efficiency, optimizing workflows and reducing processing times.
TRX Inc. (Now Concur)
|Application Scripting Analyst
Bangalore, Karnataka, India
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Summary
Automated transaction processing and developed software solutions to enhance travel reservation accuracy, efficiency, and user engagement.
Highlights
Automated transaction processing, leading to improved travel reservation accuracy and operational efficiency.
Developed software solutions that enhanced low-fare searches and optimized seat assignments, significantly boosting customer satisfaction.
Implemented comprehensive e-ticketing solutions, streamlining operations and reducing manual errors across ticketing processes.
Created innovative alternate route discovery tools, optimizing travel options and increasing user engagement by providing diverse choices.
Education
Dr. A. P. J. Abdul Kalam Technical University
Bachelor of Technology
Computer Science
University of Oxford
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Programme
Artificial Intelligence
Certificates
Certified Scrum Product Owner® (CSPO)
Issued By
Scrum Alliance
SAFE® 4 Certified Product Owner/Product Manager
Issued By
Scaled Agile, Inc.
AWS Certified Cloud Practitioner
Issued By
Amazon Web Services (AWS)
AWS Certified AI Practitioner
Issued By
Amazon Web Services (AWS)
Skills
Product Leadership & Strategy
Strategic Planning, Product Visioning, Roadmap Ownership, End-to-End Lifecycle Management (Concept to Scaling), Stakeholder Alignment, Executive Communication, Feature Prioritization, Backlog Management, Market Trend Analysis, Competitive Analysis, User-Centric Design.
Fraud & Risk Management
Authentication & Access Risk Management, Fraud Prevention Strategies, Fraud Detection Strategies, Session Risk Assessment, Anomaly Detection, Fraud Model Integration, Product Workflows.
Technical Architecture & Cloud
RESTful APIs, Microservices Architecture, Cloud Platforms (AWS: Lambda, S3, API Gateway), Event-Driven Architecture (Kafka, Pub/Sub), API Documentation & Design.
Travel Technology & Data
GDS Integration (Sabre, Amadeus, Travelport), Data Formats (JSON, XML, SOAP), Databases (SQL, Cassandra), Distributed Systems, Travel Data Processing.